Managed IT, built to run in the background.
The dependable operations layer under every AlecTech engagement. A Canadian-staffed help desk, proactive endpoint and network management, identity and access, backup, and strategic advisory — all on one contract, by one accountable team.
IT operations that don't get in your way.
Fewer tickets. Faster resolution. A team that knows your environment the day they start. Here’s what we commit to.
Twelve services, three layers.
Core operations keep the lights on. Advanced operations keep you secure and resilient. Strategic advisory keeps you ahead.
Core Operations
FoundationHelp Desk & User Support
Canadian engineers answering tickets, calls, and chat. SLA-backed response across four priority tiers.
Endpoint Management
Intune, JAMF, and GPO-driven device lifecycle. Patched, hardened, and inventoried from day one.
Network & Infrastructure
Firewall, switching, WiFi, and VPN operations. Fortinet, SonicWall, Cisco Meraki, or your stack.
24/7 Monitoring & Alerting
Continuous telemetry across endpoints, network, and servers. Problems detected before users notice.
Patch & Update Management
Structured patch windows, tested first in staging, rolled to production with rollback playbooks.
Advanced Operations
ResilienceIdentity & Access Management
Entra ID, Okta, or hybrid. SSO, MFA, conditional access, and least-privilege by design.
User Lifecycle
Onboarding, offboarding, and role changes executed same-day. No stale accounts, no forgotten access.
Backup & Disaster Recovery
Veeam, Backblaze, and cloud-native backup. RPO/RTO commitments in writing. Restoration drills quarterly.
Cloud Operations
Microsoft 365, Azure, AWS, and GCP environments managed by engineers who actually hold the certs.
Strategic Advisory
Value-addVirtual CIO (vCIO)
A senior technology leader in your executive conversations without the full-time hire.
IT Roadmap & Budgeting
Quarterly business reviews, 3-year technology roadmaps, and board-ready capital planning.
Procurement & Licence Management
Microsoft, Adobe, security vendor, and hardware procurement — with partner-tier pricing passed through.
Managed IT is the foundation. Security builds on top.
When IT operations, security, and compliance share one team and one contract, incidents don’t fall between the seams. Your endpoint tooling, your SOC, and your privacy workflow talk to each other — because they’re ours.
MDR & SOC
Our 24/7 security operations center, powered by Themis AI reasoning.
GRC Advisory
SOC 2, ISO 27001, CyberSecure Canada, and PHIPA readiness programs.
Themis
Our AI reasoning layer for SOC investigations, built in-house.
BreachGuard
Canadian-law privacy incident workflow — if the worst happens.
Commitments, not “best effort.”
Every ticket gets classified into a priority tier. Every tier has a first-response SLA in writing.
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P1
Critical — service down Business-critical outage. First response <15 minutes, 24/7.
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P2
High — severely degraded Major feature unavailable for one user or group. First response <1 hour.
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P3
Medium — workaround exists Single user affected with a viable workaround. First response <4 business hours.
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P4
Low — request or minor issue Access requests, feature requests, non-urgent questions. Next business day.
SLAs are defined in your Master Service Agreement and measured monthly. You get a report at every quarterly business review — first response, time to resolution, and ticket volume by category.
Miss an SLA? We credit. No theatrics.
Three models. You pick the fit.
Whether you want us to run IT end-to-end, or back up an internal team, or tackle a single project — there’s a path that matches where you are.
Fully-Managed IT
We are your IT department. No internal hire required.
- Complete ownership of IT operations
- 24/7 help desk and monitoring
- Strategic roadmap and vCIO
- Vendor and licence management
- Monthly flat-rate pricing
Co-Managed IT
We augment your team with 24/7 coverage, senior expertise, and tooling.
- After-hours and weekend coverage
- Specialized expertise on demand
- Platform tooling (endpoint, SIEM, IAM)
- Escalation for incidents your team can't close
- Flexible monthly engagement
Project-Based
Fixed scope, fixed deliverable, fixed price.
- Cloud migrations (M365, Azure, AWS)
- Network refreshes and hardening
- Identity and SSO implementations
- Backup and DR programs
- Statement of Work with milestones
Regulated, busy, or both.
Managed IT for sectors where downtime, privacy breaches, or audit findings are expensive — and we know the rules.
Legal Firms
Matter confidentiality, document security, and Law Society compliance under one contract.
Financial Services
FINTRAC and PCI-aligned operations. Audit-ready access logs, change control, and retention.
Aerospace & Defense
Controlled-data handling, NIST-aligned endpoint controls, and segregated environments.
Stop running IT the hard way. Let's figure out the right fit.
A 15-minute call with a senior engineer — not a sales rep. We'll look at where you are, sketch what a fit would look like, and tell you honestly if we're the right answer.
