Your IT team, multiplied. Not replaced.
Co-Managed IT and RMM gives your internal team 24/7 coverage, senior expertise on demand, and the operational tooling they shouldn’t have to build themselves — while they stay in control of strategy and ownership.
Reinforcement, not replacement.
Your IT director keeps the driver’s seat. We take the calls they don’t want to take, run the tooling they don’t want to maintain, and back them up when they need senior hands.
Two teams, one rhythm.
The line between what your internal team owns and what we cover is drawn upfront, written into the service agreement, and reviewed quarterly. No ambiguity, no turf wars.
Strategy, relationships, and daily rhythm.
The work that requires your business context, your vendor relationships, and your internal politics stays where it belongs — with you.
- IT strategy, roadmap, and budget ownership
- Executive and board-level technology reporting
- Day-to-day end-user support and relationships
- Internal vendor and contract management
- Business application ownership
- Change approval and prioritization
Coverage, tooling, and senior muscle.
The work that benefits from 24/7 staffing, deep specialization, or platform scale — without you having to hire for it or license it yourself.
- 24/7 NOC monitoring and after-hours response
- RMM, EDR, and SIEM platform operations
- Senior engineer escalation on complex incidents
- Security operations and threat hunting
- Patch management at scale
- Project execution: migrations, refreshes, hardening
Three layers of reinforcement.
Our RMM platform, our 24/7 coverage, and our deep technical bench — available to your team on one flat-rate engagement.
Platform & Tooling
RMM StackRemote Monitoring (RMM)
Continuous telemetry across every endpoint and server. Alerts routed to our NOC or your team based on priority.
Endpoint Detection & Response
Bitdefender, SentinelOne, or CrowdStrike as a managed service. Deployed, tuned, monitored, and escalated.
Patch & Vulnerability Management
Structured patch windows with staging, rollback, and CVE-driven prioritization. Your team approves; we execute.
Ticketing & PSA
Shared ticket queue with your team. Routing rules, SLA tracking, and reporting built in. No separate tool to learn.
Reporting & Dashboards
Monthly environment health reports, ticket trends, patch compliance, and security posture — formatted for your execs.
Backup & DR Platform
Veeam, Backblaze, and cloud-native backup stack. Managed retention, tested restoration drills, RPO/RTO in writing.
24/7 Coverage
Shift WorkAfter-Hours NOC
Nights, weekends, and Canadian holidays are covered by our team. Your internal staff gets their sleep back.
P1 Escalation & Incident Response
Service-down events get a named senior engineer inside 15 minutes, 24/7. Full incident commander on major events.
Ticket Overflow
When your team is drowning — a big change, a migration, an outage — our desk takes the overflow without you hiring temps.
Expertise on Demand
Senior BenchSecurity Engineers
SOC analysts, threat hunters, and incident responders. Available for investigations, tuning, and program work.
Network & Cloud Architects
Fortinet, Cisco, Microsoft 365, Azure, AWS, GCP. Senior architects available for complex redesigns and hardening.
Identity & Access Specialists
Entra ID, Okta, conditional access, SSO, MFA, privileged access. The work most internal teams put off until it bites them.
Project Delivery
Cloud migrations, network refreshes, backup programs, compliance projects. Fixed scope, fixed price, delivered on time.
Co-Managed IT plus our own platform.
Where other co-managed providers hand your team a licence and a login, AlecTech brings its own AI reasoning layer and privacy incident tooling — built by us, operated by us, available to your team as part of the engagement. Click any card to learn more.
Themis →
Our AI SOC reasoning layer — every alert investigated before your team opens the ticket.
BreachGuard →
Canadian-law privacy incident workflow — ready if the worst happens.
MDR & SOC →
24/7 managed detection & response, powered by Themis. Available as an add-on or separately.
GRC Advisory →
SOC 2, ISO 27001, CyberSecure Canada readiness — available on the same engagement.
Three profiles, one answer: co-managed IT.
If any of these sound like you, we’ve probably worked with someone in your exact spot this quarter.
The solo IT Director
“I’m covering everything from helpdesk to strategy. I can’t scale on my own, and I can’t hire fast enough.”
What we bring: a full tier-1 desk that shows up under your name, plus senior expertise for the 20% of problems you can’t delegate internally.
The mid-sized IT team
“We’re 3 to 8 people. We do days well. Nights, weekends, and anything security-specialized is where we bleed.”
What we bring: 24/7 NOC, our security bench, and the RMM/EDR tooling you don’t have to license or tune yourself.
The CISO with an IT function
“I need the IT team focused on business projects. I can’t have them distracted by password resets and patch windows.”
What we bring: the undifferentiated operational work lifted off your team’s plate so they can ship the strategic work you hired them for.
Regulated, busy, or both.
Co-managed IT for sectors where downtime is expensive, regulators are watching, and your internal team is too lean to do everything.
Legal Firms
Matter confidentiality, document security, and Law Society compliance — backing up your internal IT lead.
Financial Services
FINTRAC and PCI-aligned operations with 24/7 NOC coverage, change control, and audit-ready logs.
Aerospace & Defense
Controlled-data handling, NIST-aligned endpoint controls, and segregated environments — integrated with your team.
Give your team the reinforcement they need.
A 15-minute call with a senior engineer. We’ll talk about where your team is stretched, what co-managed would look like for you, and whether we’re a fit — honestly.
